Privacy Policy

We may collect the following categories of information:

• Contact information — name, phone number, email address, and mailing address submitted through forms, chat, or calls.
• Communication data — call recordings, transcripts, SMS/chat message content, and appointment details generated through our AI agents or CRM.
• Business information — company name, industry, and service details when you engage us or one of our Clients for services.
• Technical data — IP address, browser type, device information, and site usage data collected automatically via cookies or similar technologies.
• Payment information — billing details processed through our third-party payment processor (we do not store full card numbers).

• To provide, operate, and improve our AI automation and CRM services
• To respond to inquiries, schedule appointments, and follow up on leads on behalf of our Clients
• To train, monitor, and improve the accuracy of our AI voice and chat agents
• To send service updates, billing notices, and marketing communications (with the ability to opt out)
• To detect, prevent, and address fraud, abuse, or technical issues
• To comply with legal obligations

Our services include AI-driven voice agents and SMS/chat agents deployed on behalf of our Clients to answer calls, respond to messages, and follow up with leads. When you interact with one of these AI agents:

• Calls and messages may be recorded, transcribed, and stored for quality assurance, training, and service improvement purposes, where permitted by law.
• You will generally be notified that you are interacting with an automated or AI-assisted system.
• Information you share with an AI agent is shared with the Client who deployed the agent, as that Client is responsible for the underlying customer relationship.
• Where required by state or federal law (including call-recording consent laws), we and our Clients obtain the necessary consent before recording.

We do not sell your personal information. We may share information with:

• Our Clients — the home-service business you contacted or that engaged our services on your behalf
• Service providers — CRM platforms, telephony/SMS providers, hosting providers, and payment processors who help us operate our services
• Legal & compliance — when required to comply with a law, regulation, subpoena, or legal process
• Business transfers — in connection with a merger, acquisition, or sale of assets

We retain personal information for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements. Call recordings and message transcripts are typically retained for the period specified in our agreement with the relevant Client, after which they are deleted or anonymized.

We use commercially reasonable administrative, technical, and physical safeguards to protect information against unauthorized access, alteration, disclosure, or destruction. No method of transmission or storage is 100% secure, and we cannot guarantee absolute security.

• Opt-out: You may reply "STOP" to any SMS communication or ask to be removed from a call list at any time.
• Access/deletion: You may request access to, correction of, or deletion of your personal information by contacting us below.
• State privacy rights: Depending on your state of residence, you may have additional rights under laws such as the CCPA or similar state privacy statutes.

Our website may use cookies and similar technologies to understand site usage and improve user experience. You can control cookies through your browser settings; disabling cookies may affect site functionality.

Our services are intended for businesses and individuals 18 years of age or older. We do not knowingly collect personal information from children under 13.

We may update this Privacy Policy from time to time. Changes will be posted on this page with a revised effective date. Continued use of our website or services after changes are posted constitutes acceptance of the updated policy.