Terms of Service

We provide AI-powered automation tools designed to help home-service and other local businesses capture, respond to, and convert leads, including but not limited to AI voice agents, SMS/chat agents, automated follow-up sequences, appointment scheduling, lead nurturing workflows, websites/forms, and CRM automations (the “Services”). Specific deliverables, setup timelines, and included features are outlined in your individual service agreement, order form, or proposal (“Order Form”), which is incorporated into these Terms.

• You must provide accurate, current information when setting up your account and CRM/automation workflows.
• You are responsible for maintaining the confidentiality of any login credentials associated with your account.
• You are responsible for the accuracy of scripts, business information, pricing, and content provided to us for use in your AI agents.
• You must have the legal right to contact the leads and customers loaded into your CRM or automation workflows.

• Fees for the Services are set out in your Order Form and may include one-time setup fees, monthly subscription fees, and usage-based charges (e.g., call minutes, SMS volume).
• Fees are billed in advance on a recurring basis unless otherwise stated, and are non-refundable except as required by law or expressly stated in your Order Form.
• Late payments may result in suspension of Services. We reserve the right to change pricing with at least 30 days’ notice for future billing cycles.

Your Services continue for the term stated in your Order Form and will automatically renew unless either party provides written notice of non-renewal as specified in that Order Form. You may cancel monthly Services with 30 days’ written notice unless a different notice period is specified in your agreement. Cancellation does not entitle you to a refund of fees already paid.

• Our AI voice and chat agents use automated and machine-learning technology and, despite our efforts, may occasionally misunderstand a caller, provide an inaccurate response, or fail to complete an intended action.
• You acknowledge that AI-generated responses are not guaranteed to be error-free, and you remain responsible for reviewing critical business communications and outcomes generated through the Services.
• We may use anonymized or aggregated interaction data to monitor, train, and improve the performance of our AI systems across our client base.
• We do not guarantee any specific volume of leads, appointments, sales, or revenue outcomes from use of the Services.

• You are solely responsible for ensuring that your use of AI voice and SMS/chat agents complies with applicable law, including the Telephone Consumer Protection Act (TCPA), state call-recording consent laws, CAN-SPAM, and any applicable Do-Not-Call regulations.
• You represent that you have obtained all necessary consents from your customers and leads to be contacted via automated calls, texts, and AI-driven communications.
• We will implement reasonable compliance features (such as opt-out handling and consent disclosures) where technically supported, but we are not a substitute for your own legal compliance review.

We retain all right, title, and interest in our underlying software, AI models, automation frameworks, templates, and platform technology. You retain ownership of your business content, customer data, and branding materials provided to us. We grant you a limited, non-exclusive, non-transferable license to use the Services during your subscription term for your internal business purposes.

Our collection and use of personal information in connection with the Services is described in our Privacy Policy. By using the Services, you consent to the practices described there, and you agree to ensure your own use of customer data through our platform complies with applicable privacy laws.

THE SERVICES ARE PROVIDED “AS IS” AND “AS AVAILABLE” WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT. TO THE MAXIMUM EXTENT PERMITTED BY LAW, ZINC TECHNOLOGY SOLUTIONS SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS, REVENUE, OR DATA, ARISING FROM YOUR USE OF THE SERVICES. OUR TOTAL LIABILITY FOR ANY CLAIM ARISING OUT OF THESE TERMS SHALL NOT EXCEED THE FEES PAID BY YOU TO US IN THE THREE (3) MONTHS PRECEDING THE CLAIM.

You agree to indemnify and hold harmless Zinc Technology Solutions, its officers, employees, and agents from any claims, damages, liabilities, and expenses (including reasonable attorneys’ fees) arising from your use of the Services, your violation of these Terms, or your violation of any applicable law, including communications and privacy laws related to your contacts and customers.

We may suspend or terminate your access to the Services if you fail to pay fees when due, breach these Terms, or use the Services in a manner that violates applicable law or poses risk to us or third parties. Upon termination, your right to use the Services ends immediately, though certain provisions (including fees owed, IP ownership, disclaimers, and limitation of liability) survive termination.

• Governing Law: These Terms are governed by the laws of the State of Ohio, without regard to conflict-of-law principles.
• Dispute Resolution: Any dispute arising under these Terms will first be addressed through good-faith negotiation, and if unresolved, through binding arbitration or the courts located in Ohio, as specified in your Order Form.
• Entire Agreement: These Terms, together with your Order Form and Privacy Policy, constitute the entire agreement between you and us regarding the Services.
• Changes: We may update these Terms from time to time; continued use of the Services after changes are posted constitutes acceptance.
• Severability: If any provision is found unenforceable, the remaining provisions remain in full effect.